Call trees that do not invent hierarchy
Many fintech crisis documents list dozens of names and phone numbers. Few state who can stop a rail, approve a customer message, or notify a supervisor without waiting for a chain that no longer exists.
Before your next tabletop, mark each decision with a single accountable owner and a deputy who has practised the role. If two teams believe they “own” the same decision, the rehearsal will surface it — better there than during an outage.
A crisis communications path audit samples those decisions against real contact lists and recent rehearsal notes, then returns a gap list your operations lead can close in weeks, not quarters.